Privacy Policy

Last updated: December 2024

Information We Collect

When you place an order with Arctic Flow Philippines, we collect:

• Personal information: Name, phone number, email address
• Delivery information: Complete shipping address
• Order details: Product preferences and special instructions
• Communication records: Customer service interactions

How We Use Your Information

Your personal information is used exclusively to:

• Process and fulfill your cooling pad orders
• Coordinate delivery across the Philippines
• Provide customer support and order updates
• Improve our products and services
• Send important order notifications via SMS or email

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• With trusted delivery partners for shipping within the Philippines
• When required by Philippine law or legal proceedings
• To protect our rights and prevent fraud

Data Security

Arctic Flow implements industry-standard security measures to protect your personal information. We use secure servers and encrypt sensitive data during transmission.

Your Rights

Under Philippine data privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your information
• Object to processing for marketing purposes

Contact Us

For privacy-related questions, contact Arctic Flow Philippines through our customer service channels or email our Data Protection Officer.